What other guests asked us

On the day of arrival at 15:00 you will receive the code of the key box by e-mail from this time you can check in, earlier is not possible but later is no problem.

Check-out must be done before 10:00 am on the day of departure.

No, unfortunately that is not possible. The accommodations are available from 3:00 PM. We need until 3 p.m. to clean and check all homes.

No problem at 15:00 you will receive the code for the key safe and with that you can also check in later!

On the day of arrival at 15:00 you will receive the code for the key box by e-mail.

There are two payment moments: Immediately upon booking and eight weeks before arrival. When booking you pay 30% of the travel sum. Eight weeks before arrival you pay the remaining 70%. Unless you book with an arrival date within eight weeks. Then you pay the entire travel sum in one go.

We work with payment provider Mollie. When booking you will be given a choice of various payment options. Such as: iDeal, Credit Card, Bank Contact, Transfer, Paypal, Sofort Payment, etc.

There are two payment moments: immediately upon booking and eight weeks before arrival. With an outstanding payment you will receive an email from us with the payment options.

Please try making the payment via a different internet browser. If it still doesn't work, send an e-mail to info@hurenhouseboat.nl

You have submitted your credit card details and still receive an invoice. How is this possible? When booking through a tour operator (such as Booking.com), you will be asked for your credit card details. But you don't pay through your credit card. The credit card details are requested as a guarantee. That is why you will receive an invoice from us, with which you can make a down payment and/or final payment.

Yes, a booking is immediately final. But: You can cancel free of charge within 24 hours. Need some more time to think? With an option we hold the accommodation for you for a maximum of 5 days, without obligations.

You must be at least 18 years old to book.

My Reservation is the digital environment where you can view the details of your booking, book extras and find more information about your accommodation and destination.

The reservation confirmation you receive from us by e-mail contains a link to My Environment or My Reservation. This gives you direct access to your My Reservation.

Or go to renting a houseboat/my-reservation. Use the e-mail address you used to book with us to log in. Did you not receive an email with an access link? Not even in your spam or unwanted e-mail? Then it is possible that another e-mail address is linked to your booking. For example, because you have booked with another party. In that case, email us at info@hurenhouseboat.nl. We will then link the correct e-mail address to your booking so that you have access to My Reservation.

You can take an option on an accommodation. You arrange this yourself on our website. If you view our offer on the website, you will see the 'book now' button on the right side of the screen. Below that is the button 'take option'.

With an option we hold the accommodation for you for 5 days. Within that period you can convert the option into a reservation. If you do nothing, the option automatically expires after five days. An option is only possible with an arrival date in 6 weeks (or longer). You can place an option with a maximum of 4 accommodations. If more is desired, please contact us.

Yes, a maximum of two pets are allowed in the Houseboat. You pay a surcharge for bringing your pet. You can see what that surcharge is in the price overview when booking.

Pay attention that:

• Your pets must not lie on furniture and/or beds
• Your pet is kept on a leash outside the enclosed garden
• Other guests do not experience noise disturbance

We have a digital information folder, see info.hurenhouseboat.nl

A WIFI network is available at all houseboats. You will receive the login details in the check-in information (which you will receive by e-mail a week in advance) and can be found in the digital guest folder info.hurenhouseboat.nl .

Unfortunately, given the danger, this is not allowed.

For safety reasons, it is not allowed to stay in the accommodation with more people than for which the accommodation is intended.

When booking, always indicate how many children, adults, babies and pets your travel group consists of. Our booking system automatically keeps track of whether your travel group fits into the accommodation.

Receiving visitors during the day is no problem, but it is not allowed to invite large groups of people.

Annoying! Mail us the description of the damage: info@hurenhouseboat.nl We look at what is needed next. Unfortunately, we have to charge for damage incurred. Except for normal traces of use, of course. A broken cup can happen. In any case, let us know so that we can put the accommodation back in order for the next user.

Tip: Have you yet to start your journey? Make sure you are insured. Liability or travel insurance may cover the cost of damage to a holiday accommodation, depending on the terms of the insurance policy.